Refund Policy

At Hauland Lifestyle, we take pride in offering quality BBQ, home, gift and lifestyle products. If there is an issue with your order, we are here to help.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect.

We will assess the issue and arrange an appropriate resolution, which may include a replacement, repair, or refund.

To start a return, please contact us at info@hauland.co.nz with your order details and, where applicable, photos showing the issue.

If your return is approved, we will provide instructions on how and where to return your item. Items returned without prior approval may not be accepted.

Returns

For items being returned that are not faulty:

• Items must be unused and in their original condition
• Items must be returned in their original packaging
• Proof of purchase is required
• Please contact us before returning an item so we can confirm the appropriate return process

Once your return has been received and inspected, we will let you know whether your refund has been approved.

BBQ Products and Warranty Claims

BBQs, outdoor cooking products and accessories sold by Hauland Lifestyle may be covered by a manufacturer warranty, depending on the brand and product purchased.

For manufacturing defects or warranty-related issues, please refer to the warranty information supplied with your product or contact us directly:

Phone: 0800 2833256
Email: info@hauland.co.nz

If your BBQ or accessory was purchased through an authorised dealer rather than directly from Hauland Lifestyle, any return, refund or warranty request should generally be made through the dealer where the product was originally purchased.

For products purchased directly through the Hauland Lifestyle website, please contact us and we will assist with the appropriate return, replacement, repair or warranty process.

Exchanges

If you would like to exchange an item, please contact us first at info@hauland.co.nz.

In some cases, the fastest way to receive the item you want is to return the original item and place a separate order once the return has been approved.

Refunds

We will notify you once we have received and inspected your return and confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@hauland.co.nz.

Return Address

Hauland Lifestyle
c/o Hauland Imports Limited
40A William Pickering Drive
Albany, North Shore 0632
Auckland, New Zealand

Please contact us before sending any product to this address so we can confirm the correct return process.

Consumer Guarantees

Nothing in this Refund Policy limits or excludes any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Where a product is faulty, not fit for purpose, or does not match its description, you may have additional rights to a repair, replacement or refund under New Zealand law.

Contact Us

If you have any questions about a return, refund, exchange or warranty claim, please contact us:

Hauland Lifestyle
Email: info@hauland.co.nz
Phone: 0800 2833256